Frequently Asked Questions

Orders & Payment

What payment methods do you accept? We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover, along with other secure checkout options available at checkout.

Is my payment information secure? Yes. All transactions are processed through Shopify's secure checkout, which is fully encrypted. We never see or store your full card details.

Can I change or cancel my order after placing it? If your order hasn't shipped yet, we'll do our best to accommodate changes or cancellations. Contact us as soon as possible after placing your order so we can catch it in time.

Shipping & Delivery

How long does shipping take? Orders are typically processed within [X] business days. Once shipped, delivery generally takes [X-X] business days depending on your location.

Do you ship internationally? [Yes/No — list countries or regions you currently ship to]

Will I get tracking information? Yes, you'll receive a tracking number by email as soon as your order ships.

What if my order qualifies for free shipping? Orders over [$X] automatically qualify for free shipping — no code needed, it's applied at checkout.

Sizing & Fit

How do I know what size to order? We recommend checking our Size Guide before ordering, especially for clothing and shoes, since fit can vary by style. If you're between sizes, we generally recommend sizing up for a more comfortable fit.

What if my item doesn't fit? No problem — see our Returns & Exchanges section below for how to send it back or exchange it for a different size.

Returns & Exchanges

What is your return policy? We accept returns within [X] days of delivery, provided the item is unworn, unwashed, and in its original condition with tags attached. Visit our Refund Policy page for full details.

How do I start a return? Contact us through our Contact page with your order number and the item(s) you'd like to return, and we'll walk you through the next steps.

Who covers return shipping costs? [State your policy — e.g. "Customers are responsible for return shipping costs unless the item arrived damaged or incorrect."]

Do you offer exchanges? Yes — if you'd like a different size or color, let us know when you reach out and we'll arrange it.

Products

Are your product photos accurate? We do our best to represent every product as accurately as possible, though slight color variations can occur due to screen settings and lighting.

Do you restock sold-out items? Some items are restocked, others are limited. Follow us on Instagram or subscribe to our newsletter to be the first to know when your favorites are back.

Still Have Questions?

If you didn't find what you're looking for here, reach out through our Contact page and we'll get back to you as soon as possible.