Frequently Asked Questions

Orders & Payment

What payment methods do you accept? We accept the secure payment options shown at checkout.

Is my payment information secure? Payments are processed through Shopify's secure checkout.

Can I change or cancel my order after placing it? Contact us as soon as possible. If your order has not shipped, we'll do our best to help.

Shipping & Delivery

How long does shipping take? Delivery times depend on destination and the shipping option available at checkout. Please review the delivery estimate shown during checkout.

Do you ship internationally? Shipping availability and rates are shown at checkout based on your delivery address.

Will I get tracking information? Yes. When tracking is available, you'll receive it by email after your order ships.

Sizing & Fit

How do I know what size to order? Check the size information on the product page before ordering. If you need help choosing a size, contact us.

What if my item doesn't fit? Contact us and we'll explain the available return or exchange options for your order.

Returns & Exchanges

What is your return policy? See our Refund Policy for the current return requirements and eligibility.

How do I start a return? Contact us with your order number and the item you want to return.

Who covers return shipping costs? Return-shipping responsibility depends on the reason for the return and the applicable policy.

Do you offer exchanges? Contact us to confirm whether an exchange is available for your item.

Products

Are your product photos accurate? We aim to show products accurately, although colors can vary by screen and lighting.

Do you restock sold-out items? Restocking varies by product. Check back on the product page or contact us if you want to ask about a specific item.

Still Have Questions?

Contact us with your question and order number when relevant, and we'll help as soon as possible.